FAQs

I. Ingredient Questions

  1. What ingredients can be found in SoapBox Soap products?
  2. What do you mean your soap is "all natural"?
  3. Are your soaps free of parabens?
  4. Do your soaps contain lye?
  5. Does your soap contain glycerin?
  6. Does your soap contain any palm oil?
  7. Are your products gluten-free?
  8. Why is sea salt in your soaps?

II. Product Questions

  1. Is your packaging recyclable?
  2. Is your product tested on animals?
  3. Where are your soaps made?
  4. What is the difference between the SoapBox Elements and the SoapBox line?
  5. Why do you have two lines of products?

III. Buying Questions

  1. Can I find your products in a retail store?
  2. What types of payments do you accept?
  3. What is your return policy?

IV. Wholesale Questions

  1. How do I become a wholesaler?
  2. Once I am an approved wholesaler, what is my minimum order?
  3. Do you offer free shipping for wholesale orders?

V. Giving Questions

  1. How do your bar soaps, hand soaps, and body washes give back?
  2. How do your shampoos, conditioners, and lotions give back?
  3. What is a Hope Code? How do I enter mine?

 


 

Ingredient Questions

As mandated by law, the ingredients in our liquid soaps are listed according to International Nomenclature of Cosmetic Ingredients (INCI) standards. INCI guidelines requires that ingredients are labeled by their scientific name to help prevent an accidental allergic reactions to ingredients. In the US, bar soaps are exempted from INCI labeling requirements. That said, we think it's important for you to understand what you are putting on your body!

1. What ingredients can be found in SoapBox Soap products?

In our Elements liquid hand soaps, we use:

  • Water (Aqua) - Purified water acts as a diluent that gives soap the proper viscosity
  • Potassium Cocoate - Natural cleaning and foaming agent from coconut oil that removes dirt
  • Potassium Olivate - Surfactant or cleaning agent and skin conditioner from olive oil
  • Potassium Oleate - Emulsifier from sunflower or olive oil that prevents different ingredients from separating
  • Vegetable Glycerin - Helps with retaining moisture
  • Citric Acid - Preservative and pH balancer
  • Sea Salt - Natural detoxifier
  • Tocopheryl Acetate - Natural antioxidant from vegetable oil
  • Aloe Barbadensis Leaf Juice - Aloe-derived ingredients that enhance the appearance of dry or damaged skin by reducing flaking and restoring suppleness
  • Activated Charcoal (Black Only) - Removes toxins and dry patches from skin
  • Natural Fragrance Blend - Assortment of floral, herbal, and fruit oils
  • Decyl Octyl Glycoside - Solubilized fragrance oils in the soap from corn sugar

In our Elements bar soaps, we use:

  • Water (Aqua) - Purified water acts as a diluent that gives soap the proper viscosity
  • Saponified Coconut Oil - Contains antioxidants which reduce skin aging
  • Glycerin - moisturizer from plant oils
  • Natural Fragrance Blend - Assortment of floral, herbal, and fruit oils
  • Organic Shea Butter - Vegetable fat used as a skin conditioning agent and a viscosity builder
  • Olive Oil - Moisturizer and antioxidant
  • Grapeseed oil - Contains antioxidants for skin health
  • Safflower Oil - Stable lathering and conditioning moisturizer
  • Sea Salt - Natural detoxifier which draws out toxins and reduces stress
  • Salt - Thickener for the formulation
  • Sodium Gluconate - Preservative from sugar glucose
  • Activated Charcoal - Removes toxins and dry patches from skin

In our SoapBox line shampoos, we use:

  • Water - Purified water acts as a diluent that gives the soap the right viscosity
  • Sodium C14-16 Olefin Sulfonate - Surfactant (cleaning agent) that helps water mix with oil and dirt so that they can be rinsed off
  • Cocamidopropyl Betaine - Surfactant (cleaning agent) derived from coconut oil
  • Cocamidopropyl Hydroxysultaine (Plant Based) - Surfactant, antistatic agent and foaming agent
  • Sodium Lauryl Sulfoacetate - An alternative to sodium lauryl sulfate, this compound is derived from coconut oils and is a foaming agent.
  • Disodium Laureth Sulfosuccinate - A de-greasing, emulsifier and foaming sulfate-free agent that is very gentle on the skin
  • Glycerin - A nontoxic moisturizer
  • Glycol Distearate - Pearlescent that helps condition skin
  • Cetrimonium Chloride - Prevents static and build-up in hair, prevents growth of microorganisms, surfactant
  • Butyrospermum Parkii - Shea butter to moisturize
  • Simmondsia Chinensis (Jojoba) Seed Oil - Jojoba seed oil to moisturize
  • Panthenol - Glossifier, detangler, and moisturizing agent that can add thickness or body to hair
  • Polyquaternium-11 - Nontoxic antistatic agent
  • Polyquaternium-7 - Nontoxic antistatic agent that helps hair hold its style
  • Aloe Barbadensis (Aloe) Leaf Juice - Aloe vera leaf juice to moisturize
  • Guar Hydroxypropyltrimonium Chloride - An organic compound that conditions and detangles hair
  • Fragrance - We only use perfume that is free of phthalates
  • Sodium Chloride (Sea Salt) - Salt is used to thicken shampoo
  • Citric Acid -  An organic acid that helps adjust the acid/base balance
  • Dehydroacetic Acid - A fungicide and bactericide used as a preservative
  • Benzyl Alcohol - A preservative that is nontoxic, non irritating to skin or eyes

In our SoapBox line conditioners we use:

  • Water - Purified water acts as a diluent that gives the soap the right viscosity
  • Cetyl Alcohol - Emollient, emulsifier, thickener, and carrying agent
  • Stearyl Alcohol - A conditioning agent and emulsifier
  • Cetrimonium Chloride - Prevents static and build-up in hair, prevents growth of microorganisms, surfactant
  • Behentrimonium Methosulfate - Very mild conditioning agent and detangler
  • Glycerin - A nontoxic moisturizer
  • Stearalkonium Chloride - Antistatic agent and detangler, it helps improve the luster and condition of hair
  • Oenocarpus Bataua Fruit Oil- Hair softener
  • Tocopherol- Vitamin E, naturally occurring antioxidant from vegetable oil
  • Limnanthes Alba (Meadowfoam) Seed Oil - Meadowfoam Seed Oil is a moisturizer and antioxidant
  • Tocopheryl Acetate (Vitamin E) - Vitamin E is a natural conditioning agent and antioxidant
  • Panthenol - Glossifier, detangler, and moisturizing agent that can add thickness or body to hair
  • Polyquaternium-11 - Nontoxic antistatic agent
  • Guar Hydroxypropyltrimonium Chloride - An organic compound that conditions and detangles hair
  • Citric Acid - An organic acid that helps adjust the acid/base balance
  • Dehydroacetic Acid - A fungicide and bactericide used as a preservative
  • Benzyl Alcohol - A preservative that is nontoxic, non irritating to skin or eyes
  • Fragrance (Parfum) - We only use perfume that is free of phthalates

In our SoapBox line liquid hand soaps, we use:

  • Water - Purified water acts as a diluent that gives the soap the right viscosity.
  • Sodium laureth sulfate - A surfactant (cleaning agent) and foaming agent derived from coconut oil
  • Sodium lauryl sulfate - A surfactant (cleaning agent) derived from coconut oil.
  • Cocamidroppropyl Betaine - A surfactant (cleaning agent) derived from coconut oil
  • Sodium Chloride (Sea Salt) - Salt is an antiseptic and astringent. Added to soap products, it helps soften and hydrate skin.
  • EGDS (ethylene glycol distearate synthesized) - An opacifier and thickener that helps create the pearly appearance - nontoxic and biodegradable.
  • Butyrospermum Parkii - Shea butter to moisturize skin
  • Glycerin - A nontoxic moisturizer
  • Polyquaternium-11 - Antistatic agent that is nontoxic.
  • Benzyl alcohol - A preservative that is nontoxic, non irritating to skin or eyes
  • Dehydroacetic acid - A preservative that is nontoxic in use with low irritation potential for skin or eyes
  • Fragrance - We only use perfume that is free of phthalates

In our SoapBox line body washes, we use:

  • Water - Purified water acts as a diluent that gives the soap the right viscosity.
  • Sodium laureth sulfate - A surfactant (cleaning agent) and foaming agent derived from coconut oil
  • Sodium lauryl sulfate - A surfactant (cleaning agent) derived from coconut oil.
  • Cocamidroppropyl Betaine - A surfactant (cleaning agent) derived from coconut oil
  • Sodium Chloride (Sea Salt) - Salt is an antiseptic and astringent. Added to soap products, it helps soften and hydrate skin
  • EGDS (ethylene glycol distearate synthesized) - An opacifier and thickener that helps create the pearly appearance - nontoxic and biodegradable.
  • Butyrospermum Parkii - Shea butter to moisturize skin
  • Glycerin - A nontoxic moisturizer
  • Polyquaternium-11 - Antistatic agent that is nontoxic.
  • Benzyl alcohol - A preservative that is non toxic, non irritating to skin or eyes
  • Dehydroacetic acid - A preservative that is non toxic in use with low irritation potential for skin or eyes
  • Fragrance - We only use perfume that is free of phthalates

In our SoapBox line lotions, we use:

  • Water - Purified water acts as a diluent that gives the lotion the right viscosity.
  • Cetearyl Alcohol - A moisturizing, thickening ingredient that gives lotion good spreadability.
  • Glycerin - A nontoxic moisturizer
  • Glyceryl Dilaurate - A form of glycerin mixed with fatty acids, a nontoxic moisturizer
  • Ceteareth-20 - An emulsifier that helps keep the water and oil in lotion from separating
  • Olea Europaea (olive) Fruit Oil - Olive oil to moisturize skin
  • Butyrospermum Parkii - Shea butter to moisturize skin
  • Isopropyl Palmitate - An all natural moisturizer and thickener derived from coconut oil
  • Barbadensis (Aloe) Vera Leaf Juice - Nontoxic plant based moisturizer
  • Tocopheryl Acetate (Vitamin E) - Moisturizing, rejuvenating agent, antioxidant that neutralizes free radicals linked to aging
  • Fragrance - We only use perfume that is free of phthalates
  • Acrylates/C10-30 Alkyl Acrylate Crosspolymer - A thickening agent that keeps lotions from getting lumpy
  • Aminomethyl Propanol - Used to adjust the pH level of cosmetic products
  • Benzyl Alcohol - A preservative
  • Dehydroacetic Acid - A preservative

 

2. What do you mean your soap is “all natural”?

The base of our bar soaps are made with all natural olive, coconut, grapeseed, and safflower oils and scented with a blend of all natural essential oils. We also include organic shea butter and unrefined sea salt, both of which provide natural benefits for your skin.

Our natural liquid hand soap and body wash bases are made from coconut and olive oil and include aloe, shea butter and glycerin to leave your skin feeling soft and nourished.

3. Are your soaps free of parabens?

We refuse to add parabens, or a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries, in all of our soaps.

4. Do your soaps contain lye?

All soap, including SoapBox’s products, are made using lye.

In a properly produced soap, lye is a raw ingredient used to make the soap, but the lye doesn't exist in the final product. Think of lye like the ingredients that go into a cake. The sugar and eggs that you don't want to eat are a part of creating a delicious treat. The same happens with lye through the saponification process.

5. Does your soap contain glycerin?

Glycerin is a natural part of the vegetable oils we use to make our herbal soap, so it is a natural part of all SoapBox Soaps.

Glycerin soap is gentler on skin than most soaps, making it a good choice for people who have particularly dry or sensitive skin.

6. Do your products contain any palm oil?

The use of palm oil has attracted the concern of environmental groups due to the destruction of natural habitats in Southeast Asia.

Because of these ethical concerns, SoapBox Soaps has decided not to use palm oil.

7. Are your products gluten-free?

Our soap is completely free of ingredients derived from gluten-rich cereals including wheat, kamut, spelt, barley, rye, malts, and triticale.

We use gluten free ground oats in our bars to prevent cross-contamination and ensure everything we make is gluten free.

8. Why is sea salt in your soaps?

Sea Salt is a natural exfoliant and an important ingredient in every one of our bars, liquid hand soaps, and body washes.

The texture of the sea salt is smooth to the touch, so it gently cleans off dead skin cells and softens any type of skin.

 



Product Questions:

1. Is your packaging recyclable?

Our bar soap packaging is 100% recyclable, made using 35% post consumer recycled material and printed using vegetable based inks. It’s just another way we are doing our part to keep our planet healthy.

Our hand soap and body wash packaging is 100% recyclable as well.

2. Is your product tested on animals?

SoapBox Soaps has been certified by PETA as cruelty free and vegan friendly. We love our furry friends!

The only testing we do is on ourselves, and never by any animals. So you can rest assured that all SoapBox Soaps are safe for human use, because the product is solely tested by your fellow man.

3. Where are your soaps made?

Our Elements line of bar soaps and liquid soaps are made in Memphis, Tennessee.

Our SoapBox line of shampoo, conditioner, lotion, hand soap, and body wash is made in Indianapolis, Indiana.

4. What is the difference between the SoapBox Elements and the SoapBox line?

SoapBox

Our SoapBox line gives the everyday consumer the ability to the change the world through the purchase of a quality product! These products have great value, great ingredients, and a great mission! Depending on the product, this line gives back a bar of soap or month of clean water for every product sold! 

 SoapBox Elements 

SoapBox Elements products are made with just the elements of nature to leave your skins clean and fresh. All products are free from sulfates, parabens, phthalates, EDTA, and synthetic chemicals. They are also GMO Free, Palm Oil Free, and we are now a certified BCorp too! For each Elements product sold, a bar of soap is given to a person in need. 

5. Why do you have two lines of products?

When we started SoapBox, we were sold only in natural retailers to a limited market of people. But we’re all passionate about providing everyone with everyday, quality products that give back. Because our original line was a little too pricey for stores like CVS, Target, and other drug and grocery chains, we designed a new product, still mostly natural and still with a give back mission, but with less certifications and less expense for our customers.

 



Buying Questions:

1. Can I find your products in a retail store?

SoapBox's products are shelved in thousands of retailers around the world. Click here to find the one nearest you.

2. What types of payments do you accept?

We accept payment by credit card (Visa, MasterCard, AMEX, and Discover).

3. What is your return policy?

If you are not 100% satisfied with your purchase, we will make things right. That's our guarantee.

 



Wholesale Questions:

1. How do I become a wholesaler?

Just drop us a line at wholesale@soapboxsoaps.com, or visit our wholesale application page here.

We'll reach out to you once we process your request to become a SoapBox wholesale customer.

2. Once I am an approved wholesaler, what is my minimum order?

Our products are sold by a case of 6. That’s the minimum!

3. Do you offer free shipping for wholesale orders?

We offer free shipping for wholesale orders over $200! For wholesale orders up to $99, we charge $7 for shipping. For wholesale orders between $100-$199, we charge $14 for shipping.

 



Giving Questions:

1. How do your bar soaps, hand soaps, and body washes give back?

When a customer buys a bar of soap from us, whether in a store or online, SoapBox donates another bar of soap to a person in need through our partner Global Soap Project. GSP collects hotel bar soap remnants, melts them down and remakes them into new bars! Learn more at www.globalsoap.org/. Domestically, we give these bars to homeless shelters and food pantries around the country. Soap is a top requests for shelters due to its frequency of use vs. the infrequency of soap donations to shelters. In fact, 66% of our bar donations are given in the US!

Internationally, we try our best to work with local soap makers instead of shipping soap overseas for two reasons. One, we cut down on our carbon footprint, and two, we don't harm the local soap makers business by flooding their market full of donated/free products.

To provide hygiene education, our team works with over 30 non-profits and non-government-organizations (NGO's) both domestically and internationally to educate, and empower the communities we serve. We especially highlight the importance of soap and hygiene in each of our aid campaigns.

2. How do your shampoos, conditioners, and lotions give back?

We work with an organization called Splash to give a month of clean water for every bottle sold. Splash is a nonprofit that works to implement clean water solutions sustainably. They do this by identifying a community’s resources and optimizing clean water delivery for each individual community using restaurant-grade, durable materials for water filtration systems, following up with hygiene education. They believe that “the poor don’t deserve poor solutions”.  Learn more about Splash at http://splash.org/.

3. What is a Hope Code? How do I enter mine?

A Hope Code is a unique code printed on the back of all of our products. Customers can enter the code at www.soapboxsoaps.com/hope to see where their purchase will help!