FAQs — Soapbox

What do the ingredients in your shampoos do?
Water - Purified water acts as a diluent that gives the soap the right viscosity Sodium C14-16 Olefin Sulfonate - Surfactant (cleaning agent) that helps water mix with oil and dirt so that they can be rinsed off Cocamidopropyl Betaine - Surfactant (cleaning agent) derived from coconut oil Cocamidopropyl Hydroxysultaine (Plant Based) - Surfactant, antistatic agent and foaming agent Sodium Lauryl Sulfoacetate - An alternative to sodium lauryl sulfate, this compound is derived from coconut oils and is a foaming agent. Disodium Laureth Sulfosuccinate - A de-greasing, emulsifier and foaming sulfate-free agent that is very gentle on the skin Glycerin - A nontoxic moisturizer Glycol Distearate - Pearlescent that helps condition skin Cetrimonium Chloride - Prevents static and build-up in hair, prevents growth of microorganisms, surfactant Butyrospermum Parkii - Shea butter to moisturize Simmondsia Chinensis (Jojoba) Seed Oil - Jojoba seed oil to moisturize Panthenol - Glossifier, detangler, and moisturizing agent that can add thickness or body to hair Polyquaternium-11 - Nontoxic antistatic agent Polyquaternium-7 - Nontoxic antistatic agent that helps hair hold its style Aloe Barbadensis (Aloe) Leaf Juice - Aloe vera leaf juice to moisturize Guar Hydroxypropyltrimonium Chloride - An organic compound that conditions and detangles hair Fragrance - We only use perfume that is free of phthalates Sodium Chloride (Sea Salt) - Salt is used to thicken shampoo Citric Acid - An organic acid that helps adjust the acid/base balance Dehydroacetic Acid - A fungicide and bactericide used as a preservative Benzyl Alcohol - A preservative that is nontoxic, non irritating to skin or eyes

What do the ingredients in your conditioners do?
Water - Purified water acts as a diluent that gives the soap the right viscosity Cetyl Alcohol - Emollient, emulsifier, thickener, and carrying agent Stearyl Alcohol - A conditioning agent and emulsifier Cetrimonium Chloride - Prevents static and build-up in hair, prevents growth of microorganisms, surfactant Behentrimonium Methosulfate - Very mild conditioning agent and detangler Glycerin - A nontoxic moisturizer Stearalkonium Chloride - Antistatic agent and detangler, it helps improve the luster and condition of hair Oenocarpus Bataua Fruit Oil- Hair softener Tocopherol- Vitamin E, naturally occurring antioxidant from vegetable oil Limnanthes Alba (Meadowfoam) Seed Oil - Meadowfoam Seed Oil is a moisturizer and antioxidant Tocopheryl Acetate (Vitamin E) - Vitamin E is a natural conditioning agent and antioxidant Panthenol - Glossifier, detangler, and moisturizing agent that can add thickness or body to hair Polyquaternium-11 - Nontoxic antistatic agent Guar Hydroxypropyltrimonium Chloride - An organic compound that conditions and detangles hair Citric Acid - An organic acid that helps adjust the acid/base balance Dehydroacetic Acid - A fungicide and bactericide used as a preservative Benzyl Alcohol - A preservative that is nontoxic, non irritating to skin or eyes Fragrance (Parfum) - We only use perfume that is free of phthalates

What do the ingredients in your liquid hand soaps do?
Water - Purified water acts as a diluent that gives the soap the right viscosity. Sodium laureth sulfate - A surfactant (cleaning agent) and foaming agent derived from coconut oil Sodium lauryl sulfate - A surfactant (cleaning agent) derived from coconut oil. Cocamidroppropyl Betaine - A surfactant (cleaning agent) derived from coconut oil Sodium Chloride (Sea Salt) - Salt is an antiseptic and astringent. Added to soap products, it helps soften and hydrate skin. EGDS (ethylene glycol distearate synthesized) - An opacifier and thickener that helps create the pearly appearance - nontoxic and biodegradable. Butyrospermum Parkii - Shea butter to moisturize skin Glycerin - A nontoxic moisturizer Polyquaternium-11 - Antistatic agent that is nontoxic. Benzyl alcohol - A preservative that is nontoxic, non irritating to skin or eyes Dehydroacetic acid - A preservative that is nontoxic in use with low irritation potential for skin or eyes Fragrance - We only use perfume that is free of phthalates.

What do the ingredients in your body washes do?
Water - Purified water acts as a diluent that gives the soap the right viscosity. Sodium laureth sulfate - A surfactant (cleaning agent) and foaming agent derived from coconut oil Sodium lauryl sulfate - A surfactant (cleaning agent) derived from coconut oil. Cocamidroppropyl Betaine - A surfactant (cleaning agent) derived from coconut oil Sodium Chloride (Sea Salt) - Salt is an antiseptic and astringent. Added to soap products, it helps soften and hydrate skin EGDS (ethylene glycol distearate synthesized) - An opacifier and thickener that helps create the pearly appearance - nontoxic and biodegradable. Butyrospermum Parkii - Shea butter to moisturize skin Glycerin - A nontoxic moisturizer Polyquaternium-11 - Antistatic agent that is nontoxic. Benzyl alcohol - A preservative that is non toxic, non irritating to skin or eyes Dehydroacetic acid - A preservative that is non toxic in use with low irritation potential for skin or eyes Fragrance - We only use perfume that is free of phthalates.

What do the ingredients in your bar soaps do?
Sodium Palmate- A basic ingredient that comes from the saponification process, what makes soap soap! Our palm oil is always sustainably sourced too. Sodium Cocoate- A gentle surfactant (cleaning agent) made from coconut oil. Water- Just plain old water! Glycerin- A natural byproduct of the saponification process. While this can be made from animal byproducts, our glycerin is vegetable derived and our soaps are all vegan! Fragrance- We only use perfume that is free of phthalates. Sodium Chloride- Salt is an antiseptic and astringent. Added to soap products, it helps soften and hydrate skin. Pentasodium Pentetate- A chelating agent which means it keeps ingredients in the soap from further combining and making the soap break down. Organic Fair Trade Shea Butter- A moisturizing ingredient. The highly concentrated vitamins and fatty acids make shea butter one of the best moisturizers out there! Olive Oil- A moisturizing agent with Vitamins A & E for healthy skin care.

What do you mean your soap is “natural”?
All of our ingredients are naturally derived. This means they come from nature, not a lab! We use things like organic fair trade shea butter, coconut and olive oil. We also only ever use phthalate-free fragrances to make sure that your skin is taken care of just like your purchases take care of other people in the world!

Are your soaps free of parabens?
We refuse to add parabens, or a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries, in all of our soaps.

Do your soaps contain lye?
All soap, including SoapBox’s products, are made using lye. In a properly produced soap, lye is a raw ingredient used to make the soap, but the lye doesn't exist in the final product. Think of lye like the ingredients that go into a cake. The sugar and eggs that you don't want to eat are a part of creating a delicious treat. The same happens with lye through the saponification process.

Does your soap contain glycerin?
Glycerin is a natural part of the vegetable oils we use to make our herbal soap, so it is a natural part of all SoapBox Soaps. Glycerin soap is gentler on skin than most soaps, making it a good choice for people who have particularly dry or sensitive skin.

Do your products contain any palm oil?
Because of these ethical concerns, SoapBox Soaps has decided to only use sustainably sourced palm oil.

Are your products gluten-free?
Our soap is completely free of ingredients derived from gluten-rich cereals including wheat, kamut, spelt, barley, rye, malts, and triticale.

Is your packaging recyclable?
All of the packaging of our bottled products, including shampoo, conditioner, hand soap and body wash, is 100% recyclable and we work with How2Recycle to put instructions for recycling on all of our bottles.

Are your products tested on animals?
SoapBox Soaps has been certified by PETA as cruelty free and vegan friendly. We love our furry friends! The only testing we do is on ourselves, and never by any animals. So you can rest assured that all SoapBox Soaps are safe for human use, because the product is solely tested by your fellow man.

Where are your soaps made?
Our SoapBox line of shampoo, conditioner, hand soap, bar soap and body wash is made in the USA in Indiana!

Why have I seen products with your logo that look different than those on the website?
We went through a few rebrands while trying to figure out how to make our products as pretty as possible! Some of these old or discontinued products are still being sold through at the stores that used to carry them. If you liked these products you may be able to find some remnants at discount/closeout stores.

Can I find your products in a retail store?
SoapBox's products are shelved in thousands of retailers. Go to our Retail Locator to find the one nearest you.

What types of payments do you accept?
We accept payment by credit card (Visa, MasterCard, AMEX, and Discover) or Paypal.

What is your return policy?
If you are not 100% satisfied with your purchase, we will make things right. That's our guarantee. Just reach out to us on our contact form at the bottom of this page!

How do I become a wholesaler?
Just drop us a line at wholesale@soapboxsoaps.com, or visit our wholesale application page and let us know you're interested! We'll reach out to you once we process your request to become a SoapBox wholesale customer.

Once I am an approved wholesaler, what is my minimum order?
Our products are sold by a case of 12. That’s the only minimum.

Do you offer free shipping for wholesale orders?
We are currently offering a flat shipping rate of $19.99 on orders over $200.00.

How do your products give back?
When a customer buys one of our products, whether in a store or online, SoapBox donates a bar of soap to a person in need. Domestically, we work with an organization called Clean The World which collects hotel bar soap remnants and remakes them into new bars! We give these bars to homeless shelters and food pantries around the country. Soap is a top requests for shelters due to its frequency of use vs. the infrequency of soap donations to shelters. In fact, 66% of our bar donations are given in the US! Internationally, we do a few different things. First, we work with local soap makers and local markets to purchase soap in country and give it to schools, orphanages, and medical centers. Second, we work with non-profits in the area to start soap making initiatives to teach and skill to local people and make soap for the community. Third, we support soap recycling organizations which collect hotel bar soap remnants and remakes them into bars to give to the community. We work this way to cut down on our carbon footprint (no need to ship soap overseas!) and to ensure we don't harm the local soap makers business by flooding their market with donated/free products. To provide hygiene education, our team works with over 30 non-profits and non-government-organizations (NGO's) both domestically and internationally to educate, and empower the communities we serve. We especially highlight the importance of soap and hygiene in each of our aid campaigns.

What is a Hope Code? How do I enter mine?
A Hope Code is a unique code printed on the back of all of our products that is linked to an aid project where that product's donation will go to support! To find out which project your purchase is supporting, simply enter your code and you will get to see photos from that project and more information about the work being done! Customers can enter the code at the top of every page on our website, our home page, or our mission page!